Public service is ultimately measured by the experience of the people it serves. In 2025, this principle was reflected in the results of the Harmonized Client Satisfaction Measurement, conducted in line with Republic Act No. 11032 and the standards set by the Anti-Red Tape Authority.
The Dangerous Drugs Board Secretariat obtained an overall client satisfaction rating of 99.7 percent for Fiscal Year 2025, equivalent to an “Outstanding” assessment under the national scale.
This result reflects how clients, partner institutions, and stakeholders experience government service in practice, shaped by efficiency, professionalism, and responsiveness. It also indicates that service delivery mechanisms are functioning as intended, with procedures that are understood, timelines that are met, and points of contact that remain reliable across transactions.
The 2025 Client Satisfaction Measurement Report has been submitted to the DDB CART Chairperson – Secretary Oscar Valenzuela and will be endorsed to the Anti-Red Tape Authority in accordance with national requirements. This serves as a firm basis for sustaining service standards and ensuring that improvements continue to translate into consistent and dependable public service.
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